Welcome to our FAQ section! Here, you’ll find answers to the most common questions about our products, delivery options, and business policies. If you can’t find the answer you’re looking for, feel free to reach out to us directly.
You’ll find detailed explanations about our product features, how to choose the right formula for your pet, and safety tips for all breeds. For personalized advice, don’t hesitate to contact our support team.
What makes your dog shampoos different?
Our shampoos use high-quality ingredients that are gentle on your dog’s skin and fur, including specialized formulas for puppies and for brightening white fur.
Are your products safe for all dog breeds?
Yes, but we recommend choosing the product that best suits your dog’s skin type or coat color.
How long does delivery take?
Delivery within Serbia takes 2-3 days; for neighboring countries, it takes 5-7 days.
Do you offer international shipping?
Yes, with shipping times and costs varying by destination.
What is your return policy?
You can return unused and unopened products within 30 days.
How long does a refund take?
Refunds are processed within 5-7 days after receiving the returned product.
Can I modify or cancel my order?
Yes, you can change or cancel an order as long as it hasn’t been shipped.
Do you offer discounts?
Yes, we occasionally offer promotions. Sign up for our newsletter for updates.
Address: TC Mercator
Prizemlje, Bulevar Umetnosti 4
Phone: +381 (0) 69 505 4 505
Work time: 09:00 – 22:00 (everyday)
Email: office@samponzapse.com
Wholesale: +381 (0) 69 650 523
An oasis of online beauty built specifically so your new cosmetics site can take everyone’s breaths away.
